Do You Provide Clear Identity or Glittering Generalities?

I just received a blog post from a leader who is considering working with Auxano. The team is talking a lot about identity and culture in their church and one of the staff sent this post around entitled, "The dirty little secret about the top leadership" from the Center for Creative Leadership.

What is the dirty little secret? In many organizations the top leadership can't clearly define their value proposition.  Here are a few excerpts from the full post here.  

• So, I ask, "what is the direction of the company?" We are inundated with direction and vision statements that would all serve as good examples of what my high school civics teacher called 'glittering generalities.' They are well-meaning, but often sound just like every other company's vision statement.    

• For these statements to become more than lovely aspirations something is missing. So what's missing? What's missing is clarity about the identity of the organization, its character.  

• If we know who we are and what we are becoming, the people of the organization can make intelligent choices about the investment of their time and energy. So many vision statements read like imperial dreams: to become the best...the biggest...the leading.... They can be overly involved in promises of performance. They're too pie-in-the-sky to have much effect on the majority of workers. They're not personal enough.

• It is the job of the senior leadership of the organization to model and give voice to the organization's identity. As they do, people throughout the organization understand what actions are worthy and what are not (ethics). Workers at all levels can believe in the vision, because they identify with the organization and they adopt that identify as their own (execution).

• Identity stays the same no matter what's happening in the market.

• And, as we know, people live up to (or down to) who they think they are. It's the job of the senior team to walk and talk the identity of the organization.

• Does your organization have a clear sense of who you are as an organization? If it does, the executive leadership is on the ball.